Shipping, Returns & Refunds

1. Handling time

Orders placed before 13:00 CET on a working day are picked and dispatched the same day where stock allows, and otherwise the next working day. Orders placed at a weekend or on an Italian public holiday are dispatched on the next working day.

You receive a dispatch confirmation by email, with a tracking reference, when the parcel leaves us. Until that email arrives, nothing has shipped.

2. Delivery times and costs

Times below are from dispatch, not from when you ordered, and they are working days. All costs are in USD and are shown to you at the checkout before you are asked to pay.

The statutory limit. Whatever the table says, we are required to deliver within 30 days of the contract being concluded unless we agreed a different date with you. If we miss that, see section 9 of the terms of sale for what you can do.

3. Tracking and delays

Every parcel is tracked. If tracking has not moved for five working days, write to support@scmodaitalia.shop with your order number and we will open an enquiry with the carrier that day.

Customs inspection, strikes, extreme weather and carrier backlogs can add time we cannot predict. We will tell you what we know as soon as we know it, and we will not pretend a parcel is moving when it is not.

4. Duties and import charges

Orders shipped outside the European Union may attract import duty, local sales tax and a customs handling fee in the destination country. These are set by that country, are not included in what you pay us, and are payable by you to the carrier or the customs authority.

If you refuse a parcel rather than pay those charges, the parcel comes back to us and we refund you for the goods, less the cost of the return leg that the carrier bills to us. That is the one deduction we make from a refund, and we will show you the carrier's charge.

5. How to return something

You have fourteen days from receiving the goods to tell us you are withdrawing, and a further fourteen days from telling us to get them back to us. The full statutory position, including the model form, is on the right of withdrawal page. In practice:

1. Email support@scmodaitalia.shop with your order number and what you are sending back. You can use the model withdrawal form, or just write it in your own words, or use the contact form. Any clear statement counts.
2. We reply within one working day with the return address and a return reference. Do not send anything back before you have that reference, or we may not be able to match the parcel to your order.
3. Pack the item, include the reference, and send it with a tracked service. Keep the proof of postage until your refund arrives.
4. We confirm by email the day the parcel reaches us, and refund from there as set out in section 8.

6. Condition of returned items

Try the garment on the way you would in a shop. You may handle it to establish its nature, characteristics and how it works, and doing so costs you nothing.

You are only liable for a reduction in value where you have handled it beyond that: worn it out, washed it, altered it, or returned it with odour, marks or damage that were not there when it arrived. In that case we deduct the reduction in value, we tell you the amount and why before we issue the refund, and you can dispute it.

We do not require the original packaging to be intact, and we do not refuse a return because a tag was removed.

7. Who pays for the return

Where you are withdrawing simply because you changed your mind, we refund the outbound shipping you paid at the rate of our cheapest standard option. If you chose an express service, the difference between express and standard is not refunded. This is exactly what Article 56 of the Consumer Code provides.

8. Refunds and timing

• We refund within 14 days of the day we are told you are withdrawing. We may hold the refund until we have the goods back, or until you show proof of postage, whichever is earlier. That is the latest we may lawfully wait, and in practice we refund the day the parcel is checked in.
• The refund goes back by the same means of payment you used, unless you expressly agree otherwise.
• We never charge a fee for a refund. There is no restocking charge and no handling charge.
• How long the money then takes to appear depends on your bank or card issuer, and is usually a further 3 to 10 working days.
• Returning part of a set is allowed, and the amount is worked out as set out in section 10 of the terms of sale, which includes a worked example.

9. Exchanges

We do not run a formal exchange process, because it is slower for you than the alternative. Return the item for a refund and place a new order for the size or colour you want; that way the new item is on its way immediately instead of waiting for the old one to arrive.

If the reason you need a different size is that a garment shrank more than the figure published on its page, that is a conformity issue, not a change of mind. Tell us and we will handle it under section 10.

10. Faulty or wrong items

Every product carries the two-year legal guarantee of conformity. If an item is faulty, was not as described, or is not what you ordered, write to support@scmodaitalia.shop with your order number and a photograph if you can. We will arrange repair, replacement or a refund without cost to you, as set out on the legal guarantee page.

This right lasts two years from delivery and is separate from, and additional to, the fourteen-day right to change your mind.

11. Lost or damaged in transit

Risk stays with us until you take physical possession of the parcel. If it is lost in transit, or arrives damaged, that is ours to fix: tell us and we will send a replacement or refund you in full. You do not have to pursue the carrier yourself.

Where a parcel is recorded as delivered but you do not have it, tell us within a reasonable time and we will open a carrier investigation. These usually resolve within ten working days, and we will keep you informed rather than leaving you to chase.